RETURNS & REFUNDS
We have a 14 day return policy which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us at firstname.lastname@example.org. Please note that returns should be sent to the following address:
SIMPLIFY chez C AND N
10 RUE DE LA PRAIRIE
BATIMENT LE CLOS DES ARTISANS
If your return is accepted, we'll send you a return shipping label, along with instructions on how and where to send your package. Items returned to us without prior return request will not be accepted.
You can always contact us for any return questions at email@example.com
Damages and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the problem and resolve it.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable products (such as food, flowers or plants), personalized products (such as special orders or personalized items) and personal care products (such than beauty products).
Unfortunately, we cannot accept returns of sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
14-day reflection period for the European Union
Notwithstanding the above, if the goods are being shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition you received it, unworn or unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.
We will notify you once we have received and inspected your return, and let you know whether or not the refund has been approved. If approved, you will automatically be refunded to your original payment method within 10 business days. Keep in mind that your bank or credit card company may take some time to process and post the refund as well.
If more than 15 working days have passed since we approved your return, please contact us at firstname.lastname@example.org